GoDaddy Support – October Horror Story

Commentary & Opinion, work

Hello there! Tell us how we can help.   Website Gone   GoDaddy Bot  at 13:56, Oct 13: That’s never fun. What’s the domain name for the site that isn’t working? That’s never fun. What’s the domain name for the…

GoDaddy Support – October Horror Story

Hello there!
Tell us how we can help.
 
Website Gone
 
GoDaddy Bot

 at 13:56, Oct 13:

That’s never fun.
What’s the domain name for the site that isn’t working?
That’s never fun.
What’s the domain name for the site that isn’t working?
J Heidebrecht

 at 13:56, Oct 13:

havanesefanciers.com
 
GoDaddy Bot

 at 13:56, Oct 13:

What happens when you go to havanesefanciers.com right now?

Note: if you’re experiencing issues with multiple sites, choose “Other.”

J Heidebrecht

 at 13:57, Oct 13:

Other
 
GoDaddy Bot

 at 13:57, Oct 13:

Hang tight! We are just checking to ensure we’ve got the information we need to get you to the right person…

No need to do anything else unless we have additional questions! 😃

We’re working on getting you over to someone.
Hi Heidebrecht. My name is Swapna. May I know if you are getting any error, while accessing the website?
J Heidebrecht

 at 14:00, Oct 13:

When I try, it displays the Godaddy page. Yesterday it was fine. It expires on the 19th
 
I think you don’t actually host our site but point it but I couldn’t tell.
 
pin: Thank you for your payment. Your transaction has been completed, and a receipt for your purchase has been emailed to you. Log into your PayPal account to view transaction details.
 
oops. ignore that
 
user: 42555985
 
pin 4282
 
Swapna M

 at 14:03, Oct 13:

No problem. Could you help me with the correct hosting IP address, so that I’ll check if the Domain is pointing to IP address?
J Heidebrecht

 at 14:03, Oct 13:

I do not know how to do that.
 
It says Parked… which iyt wasn’t yesterday
 
Swapna M

 at 14:08, Oct 13:

Could you please allow me 3-5 minutes to check with my tools and resources in order to provide the best possible resolution?
Thank you so much for staying connected. We appreciate your time and patience.
J Heidebrecht

 at 14:13, Oct 13:

ok
 
Swapna M

 at 14:17, Oct 13:

I see that there is Domain forwarding added. The forwarding should be added in the Domain section, however we see that domain is fowarding in sub domain section.

https://dcc.godaddy.com/manage/havanesefanciers.com/dns
I request you to access above link and change the forwarding from subdomain and add forwarding under Domain section.

J Heidebrecht

 at 14:18, Oct 13:

so I broke the system by trying to add a sub domain yesterday? If I delete that, will the original settings return?
 
yesterday I saw forwardig had no setup.
 
I deleted the sub domain. I hope I have not made things worse. I don’t know what A RECORD or forwarding was there previously. As I said, it did not have anything set in forwarding.
 
I assumed a sub domain would be separate. I guess that was wrong.
 
Yesterday I asked if GoDaddy was the host or if it forwarded but after 20 minutes with the bott, I gave up.
 
Perhaps I have lost everything on a different host. Argh.
 
Swapna M

 at 14:24, Oct 13:

No worries, I will help you with your concern.

For example If you want to forward the domain from abccom to 123.com. If someone access the abcc.com then it will redirect 123.com

Just to confirn once do you want to forward the domain to another url? Please correct me if I’m wrong

J Heidebrecht

 at 14:25, Oct 13:

I want to see my website. I don’t know if it was on godaddy or a forwarded url but I’m almost certain that the forwarding page sad not set up yesterday when it worked. I added a sub-domain and i suppose that broke it.
 
So in summary, can you find my website from a log or backup?
 
all I did yesterday was add a sub domain which I did not use.
 
Swapna M

 at 14:26, Oct 13:

Can you confirm me the website name once?
J Heidebrecht

 at 14:26, Oct 13:

If I deleted the forward ip i do not have it now.. That would be my fault.
 
havanesefanciers.com
 
Swapna M

 at 14:33, Oct 13:

May I know if you want to access the website with this Domain havanesefanciers.com?
J Heidebrecht

 at 14:34, Oct 13:

yes… as it was yesterday. An existing HTML website.
 
please don’t create a new website.
 
Swapna M

 at 14:39, Oct 13:

No worries, in this case, I recommend you to update the Hosting IP address in the Domain DNS. This will resolve the issue.
J Heidebrecht

 at 14:40, Oct 13:

I don’t know what that means. I do not know what it was yesterday. I didn’t change anything except adding a sub domain. Is the sit on GoDaddy or not?
 
You’re suggesting th A record I assume. Is there any way to know what it was yesterday?
 
Swapna M

 at 14:47, Oct 13:

Yes, I’m referring to the A record with the Hosting IP address.
The Hosting IP address will be shared by the Hosting provider.

I couldn’t see the IP address form my end. Do not worry, you can add the Domain forwarding in the Domain forwarding section, if you do not know the IP address.

J Heidebrecht

 at 14:49, Oct 13:

I will ask this once again. I assume by this, that GoDaddy does not host this website and that our domain with you and your DNS were pointing to a different host. I made no intentional changes to that yestreday but I have no idea what that IP might be. This sounds like you can’t tell me what it was yesteday so the website is lost forever.
 
I checked the website DNS History. Maybe this helps:
 
What points here by: CNAME / NS / MX / PTR
View: SubDomains / Check DNS Propagation / Dig.
SOA – (History:15)
2022-10-08 -> 2022-10-08
MName: ns1.pipds-hosting.com
Serial: 2022100701
Refresh: 2000
Retry: 1000
Expire: 3600
NS – (History:6)
2022-06-25 -> 2022-10-08 ns2.pipds-hosting.com
2022-06-25 -> 2022-10-08 ns1.pipds-hosting.com
 
Swapna M

 at 14:54, Oct 13:

Yes, we see that only Domain is registered with us. The hosting is not with us. If not I would have updated the correct Hosting IP address in the Domain DNS.
“A” record should be updated with the IP address.
J Heidebrecht

 at 14:54, Oct 13:

If you don’t host DNS, then I have to find the other company I guess. What a stupid setup my people did. (Not you)
 
So in summary, you have no way to detect what it was yesterday and how it got changed jsut because I tried to add a sub domain by accident
 
so the site is lost. Argh. Thank you for your time consuming efforts.
 
to bad there is no activity log.
 
Swapna M

 at 14:58, Oct 13:

You are welcome Heidebrecht. We also offer the Hosting plans. As you have the Domain, you can purchase the Hosting plan to host the Domain.
J Heidebrecht

 at 15:00, Oct 13:

never. You just lost our website and can do nothing to explain how or why and help, so I’m not too impressed with this last hour of “support”. We both kept repeating the same thing over 2 or 4 times. I now have no website to host.
 
I see no way adding a sub domain erased the A record, and I’m shocked you have no activity logs. I don’t blame you, but I’m not happy with GoDaddy.
 
Swapna M

 at 15:04, Oct 13:

No worries, Once you add the domain forwarding url under domain section by default IP address will be updated in A record.

Once the DNS was propagated you can access the website

Let me know if you face any difficulties while adding the domain forwarding.
J Heidebrecht

 at 15:05, Oct 13:

Your support is preset replies I see. Horrid Horrid support. You keep repeating the same information over and over. Bye.

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